Privacy Policy

Effective date: 29 April 2026 Last updated: 29 April 2026

1. Introduction

Bruno Cafe is committed to protecting your privacy and handling personal information with care.

This Privacy Policy explains how we collect, use, store, disclose, and protect information when you interact with Bruno Cafe through our website, reservations, event inquiries, social channels, delivery or ordering touchpoints, and in-person guest services.

By using Bruno Cafe services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

Personal and contact information

• name,
• email address,
• phone number,
• social or messaging contact details you provide,
• billing or payment-related details shared through approved payment channels.

Reservation and service information

• booking details,
• guest count and timing,
• table or event preferences,
• order history,
• inquiry notes,
• dietary or allergy information you voluntarily share.

Technical information

• IP address,
• browser and device details,
• pages viewed and session activity,
• referral sources,
• cookies and similar usage technologies.

On-site operational and safety information

• CCTV footage where used on-site,
• guest communications with our team,
• incident or complaint records,
• access or attendance information related to bookings, events, or venue operations.

3. How We Collect Information

We collect information when you:

• browse or interact with our website,
• submit a contact form or booking inquiry,
• place an order or make a reservation,
• communicate with us through email, phone, WhatsApp, or social channels,
• visit Bruno Cafe or attend an event, workshop, or group booking,
• interact with cookies, analytics, or similar website tools.

4. How We Use Your Information

We may use personal information to:

• process reservations, orders, and inquiries,
• communicate about bookings, service updates, and guest support,
• manage events, workshops, packages, and operational planning,
• personalize or improve service delivery,
• monitor and improve our website, menu performance, and guest experience,
• maintain venue safety, prevent misuse, and investigate incidents,
• comply with legal, financial, tax, or regulatory obligations,
• protect Bruno Cafe, our guests, and our staff from fraud, abuse, or security risks,
• send marketing or promotional messages where permitted or where you have opted in.

5. Legal Bases and Operational Reasons

Depending on the context, Bruno Cafe processes information because it is necessary to:

• provide requested services,
• communicate with guests before and after a booking,
• protect legitimate business and safety interests,
• comply with applicable legal obligations,
• act on consent where consent is required.

6. Sharing of Information

We do not sell your personal information.

We may share information with trusted service providers or business partners that support our operations, such as:

• payment processors,
• website hosting or analytics providers,
• messaging, booking, or communications tools,
• delivery, logistics, or event support vendors,
• professional advisers or authorities where disclosure is legally required.

Shared information is limited to what is reasonably necessary for the purpose involved.

7. Cookies and Analytics

Bruno Cafe may use cookies, pixels, and similar technologies to understand website traffic, remember preferences, improve content, and measure campaign performance.

You can manage cookies through your browser settings. Disabling cookies may affect how parts of the website function.

8. CCTV and Venue Monitoring

Where CCTV or similar safety monitoring is used on the premises, it is used for security, incident review, and operational protection.

Footage or records may be accessed by authorized personnel and disclosed where necessary to investigate incidents or comply with lawful requests.

9. Data Retention

We keep personal information only for as long as reasonably necessary for service delivery, internal administration, safety review, legal compliance, dispute resolution, or recordkeeping.

Retention periods may vary depending on the type of data and the reason it was collected.

10. Data Security

Bruno Cafe uses reasonable administrative, organizational, and technical measures to help protect personal information.

However, no website, transmission method, or storage system is completely secure, and we cannot guarantee absolute security.

11. Your Choices

You may contact Bruno Cafe to:

• request access to information we hold about you,
• ask us to update inaccurate contact details,
• opt out of promotional communications,
• raise concerns about how your information has been handled.

We may need to retain certain records where required for legal, safety, accounting, or operational reasons.

12. Children's Privacy

Bruno Cafe services are not directed to children as a standalone audience. We do not knowingly collect personal information from children except where a parent, guardian, or organizer provides information in connection with a family booking, event, or guest service.

13. Third-Party Links and Services

Our website or communications may include links to third-party platforms or services. Bruno Cafe is not responsible for the privacy practices of third parties, and you should review their policies separately.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our operations, technology, legal obligations, or service model. The updated version becomes effective when posted.

15. Contact

If you have questions or requests about this Privacy Policy, please contact Bruno Cafe using the details currently published by the business:

• Email: info@exampleemail.com
• Phone: 089683298600
• Address: Sunshine Park, Gripastudio, Jl. Griya Tapa Jl. Taman Margasatwa Raya No 9G, Jakarta 12550